LEGAL
Our refund policy explains the conditions under which cancellations, refunds or adjustments are applicable for our products and services.
This Refund Policy applies to all products and services provided by ENSIS – Panchkarma & Spa Solutions, a brand of Design House India Pvt Ltd. (“we”, “us”, “our”). It outlines the circumstances under which cancellations, refunds or adjustments may be considered for payments made through our Website, enquiries, quotations, purchase orders or service contracts.
This policy covers standard products, customised products, project-based orders, consultancy services, training, and other services offered by ENSIS through our Website (https://web.ensis.in), email, phone or authorised representatives.
Cancellation requests must be submitted in writing. The applicable terms depend on the stage your order has reached:
Before Order Confirmation
You may cancel your enquiry or request at any time before a formal order is confirmed. No charges will be applied.
After Order Confirmation
Cancellation may be possible only with written request and subject to project stage, material procurement and customisation status.
Customised / Project Orders
Once raw material procurement or design work has commenced, cancellation may not be possible or may attract partial charges.
Event / Training / Consultation
Cancellations for events, training or consultancy services must be made as per the guidelines communicated at the time of booking.
A refund may be considered in the following cases:
To request a refund, write to info@ensis.in with your order reference, proof of payment and the reason for the request. Our team will acknowledge your request within 2 working days and verify the details against our records.
Once a refund is approved, processing typically follows this schedule:
Timelines are indicative and may vary depending on the bank or payment provider.
Certain categories of payments are non-refundable by default:
Project-based and custom orders are governed by the milestone schedule mentioned in the signed quotation or contract. Refund eligibility is calculated only on the unearned portion of the payment, adjusted for materials procured, work completed and administrative costs.
Any advance forfeited or adjusted will be communicated in writing before closure of the project.
Service and consultancy fees are non-refundable once the engagement has commenced. If a service is cancelled by ENSIS before commencement, a full refund of the collected fee will be issued within the timelines mentioned in section 06.
Payment gateway convenience fees, bank charges and transaction fees charged by third parties are non-refundable. In the case of a refund, these charges will be deducted from the refundable amount.
In rare cases of a failed or duplicate transaction, we will assist you in raising a chargeback request with the payment provider.
Requests to modify quantities, specifications or delivery schedules after order confirmation are subject to a re-estimation of cost. If the modification increases the order value, the difference is payable before production resumes; if it reduces the value, the difference is adjusted against the balance payable or future invoices rather than refunded.
Event, training and consultation sessions may be rescheduled once at no cost if requested at least 7 days in advance. Later rescheduling may attract a rescheduling fee.
In case of any disagreement regarding a refund decision, please write to our team with supporting evidence. We will review the matter and respond within 15 working days.
These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Kochi, Kerala.
Read our Terms & ConditionsFor refund requests, cancellations or any related questions, reach out to our team:
Design House India Pvt Ltd (ENSIS – Panchkarma & Spa Solutions), Kochi, Kerala, India.
Manufactured in India
+91 9810242841
info@ensis.in